We’re grateful that you’ve chosen to use our instruments. A major part of our commitment to you as a registered owner of a Sequential product is providing product support by web, email, or phone. We warrant that our instruments will be free from defects in materials and/or workmanship for 1 year from the date of purchase*. Please register your product online so that we can better assist you and to establish your instrument’s date of purchase.
Our product support staff is available to help you Monday – Friday from 9 am to 6 pm PT. If you call during business hours and don’t get through to one of our Support Technicians, it’s because they’re assisting other customers. Please leave a voicemail message and someone will respond as soon as possible. We value a dialog with you and welcome feedback, suggestions, and details of how you’re putting your instrument to use!
If you need to return an instrument for repair, please contact us first to obtain a Return Authorization (RA) number. For your own protection, as well as ours, please do not return any product to us without an RA number. Instruments sent without an RA number may be refused and returned at the owner’s expense.
To issue an RA number, we need:
When you return a product for repair, we highly recommend insuring it, and whenever possible, packing it in its original packaging—providing that the original packaging is still in good condition. Sequential is not responsible for damage resulting from shipping a product with insufficient packaging.
* – This warranty gives you specific legal rights that vary from country to country. Other than as permitted by law, Sequential does not exclude, limit or suspend other rights you may have, including any rights under consumer protection laws that cannot be lawfully changed or excluded. For a full understanding of your rights, you should consult the laws of your country, province or state.
© 2025 Sequential LLC
Some of our products can expose you to chemicals including BPA, which is known to the State of California to cause cancer and birth defects or other reproductive harm.
Though independent laboratory testing has certified that our products are several orders of magnitude below safe limits, it is our responsibility to alert you to this fact and direct you to https://www.p65warnings.ca.gov for more information.
