Where does my synth ship from?
Your synth will ship from one of our warehouses in California or Nevada.
How long will delivery take?
UPS Ground typically delivers within 2–5 business days in the United States.
Will I receive tracking information?
Yes. You’ll receive tracking details directly from UPS. If you don’t receive them, please reply to your order confirmation email and request tracking information.
Can I return my synth for a refund?
Yes. If you change your mind, you can return your synth within 30 days of shipment for a refund. To start the process, reply to your order email. We’ll issue a Return Authorization number and provide a UPS return label.
What if my synth arrives damaged?
If your synth arrives damaged, please take photos of the synth and packaging and email them to us by replying to your order email. From there, our support team will assist in resolving the issue.
I’m having technical issues with my synth, what should I do?
For technical issues with your synth, please contact our support department by submitting a ticket at: www.sequential.com/support/contact-support
Some of our products can expose you to chemicals including BPA, which is known to the State of California to cause cancer and birth defects or other reproductive harm.
Though independent laboratory testing has certified that our products are several orders of magnitude below safe limits, it is our responsibility to alert you to this fact and direct you to https://www.p65warnings.ca.gov for more information.
